Refund Policy

Last updated: August 29, 2026

This policy applies to purchases made on our websites: school, program, and organization licenses (spaces.flowstoneapp.com or by invoice), gift purchases (gift.flowstoneapp.com), and Pay It Forward purchases (flowstoneapp.com/sponsor). Individual and family subscriptions bought inside the flowstone mobile app are billed by Apple or Google and are governed by their refund policies, not this one.

Annual licenses

Every license sold on spaces.flowstoneapp.com runs for an annual term, whichever scope you bought: a classroom or a school building, a single professional, one program or department, one organization at one location, or a multi-site system. Payment is due per the terms on your order or invoice (Net 30 for invoiced orders).

Gift purchases

A gift is a one-time purchase of a 12-month flowstone subscription for someone else. It does not auto-renew, and it never bills the recipient.

• If the gift code has not yet been redeemed, you may request a full refund within 30 days of purchase by emailing support@flowstoneapp.com with your order number.
• Once the gift code has been redeemed, the gift is in use and is non-refundable.
• Billing errors, such as a duplicate charge or an incorrect amount, are always corrected in full.

Pay It Forward purchases

A Pay It Forward purchase provides flowstone access to someone else. It is not a charitable donation and is not a tax-deductible contribution. There are two kinds, and they are refunded differently.

A year for an individual or a family becomes a code that a community partner passes to someone who needs it.

• If that code has not yet been redeemed, you may request a full refund within 30 days of purchase by emailing support@flowstoneapp.com with your order number.
• Once it has been redeemed, the year is in use and is non-refundable.

An Access Credit is an amount applied toward the cost of flowstone for a school, program, or care community that has asked for support. Access Credits are combined with other Pay It Forward purchases and matched with an organization by hand.

• Access Credits are not refundable. A credit may be applied toward an organization's license as soon as a match is made, and once it has been applied it cannot be taken back.
• Billing errors, such as a duplicate charge or an incorrect amount, are always corrected in full. Contact us and we will make it right.

Refunds

• If you have not yet distributed or activated your access code, you may request a full refund within 30 days of purchase by emailing support@flowstoneapp.com.
• Once an access code has been activated, or shared with the staff it covers, the license is considered in use and is non-refundable for the remainder of the term. This applies the same way to a single professional activating a code for their own work.
• Billing errors, such as a duplicate charge or an incorrect amount, are always corrected in full. Contact us and we will make it right.

Cancellation and renewal

Annual licenses do not auto-renew unless you have arranged otherwise in writing. A license simply expires at the end of its term. You may choose not to renew at any time, with no cancellation fee.

How to request a refund or raise a billing question

Email support@flowstoneapp.com with your school, program, or organization name (or, for a gift or Pay It Forward purchase, your order number) and the order or invoice number. We aim to respond within two business days.

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